customer feedback

We want to hear about your experiences of using our products and services. We want to hear your stories about how VNC Lifeline dealt with you and your loved ones.

We will listen to what you have to say and respond.

We actively use this feedback to gauge how we’re doing and perhaps areas where we could improve the service.

We regularly send satisfaction surveys, but we also gladly receive letters and cards of thanks during the year.

Here is a selection of some feedback we received from our customers on our most recent customer satisfaction survey:

The Lifeline service is God-send. I feel a lot safer knowing they are there, with professional help at the touch of a button in my hour of need. They are all so caring and reassuring. God bless you all - your work is invaluable. I would feel lost without you. Many Thanks I am very happy with the service.
100% satisfied with the service.
I'm very happy with my lifeline. I feel a lot more confident wearing a pendant as I am prone to falls. Thank you.
Very prompt and professional. A good service.
I am very happy with all the work and support they gave me. I would recommend them to anyone.
When I broke my hip in February your attention and guidance towards those at home with me was excellent - thank you for helping me in my hour of need. Thank you.
I'm thankful I've not need your help up to now. But it's a great comfort to know you are there if I need you.
I love what Lifeline have done for my father.
I live alone and feel so safe knowing I'll have help at once - mostly at night. Keep up the good work!
I am just writing to say how happy and grateful I am for yout staff's kindness and care on the rare times I have had to contact them. It is very satisfying to know somebody is on the other side of the line in an emergency. Very many thanks!
Thank you for just being there. Knowing that is a comfort. My family make sure they each put the pendant on my neck after they have visited me. The grandsons do the same.
It is wonderful service. I feel safe with the button around my neck. The staff are so polite when I get in touch. Thank you.

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